FAQ
If you have any questions around shipping, the product, warranty, etc we may already have it answered in our FAQ below.
Shipping and delivery
Yes, we ship all over the world from our Netherlands-based logistics company.
Yes, we ship all over the world from our Netherlands-based logistics company.
International shipping is free on orders over 150 EUR
International shipping is free on orders over 150 EUR
We ship your products with 48 hours of ordering. The delivery time from there depends on your location. All of our packages depart from the Netherlands.
We ship your products with 48 hours of ordering. The delivery time from there depends on your location. All of our packages depart from the Netherlands.
As soon as your order is dispatched, you’ll receive an email containing the tracking information. This allows you to follow your package’s journey and estimated delivery date. Please note - for delivery addresses outside of Europe, tracking information pauses whilst in transit overseas and resumes once the shipment has been processed through customs of the destination country
As soon as your order is dispatched, you’ll receive an email containing the tracking information. This allows you to follow your package’s journey and estimated delivery date. Please note - for delivery addresses outside of Europe, tracking information pauses whilst in transit overseas and resumes once the shipment has been processed through customs of the destination country
Once the order is placed, we have a very short window of time to cancel it or change the delivery address. Please email us at hello@engineeringlab.co with your request
Please note - once your tracking number is received, we are unable to cancel or change the delivery address. Instead, please contact the courier directly
Once the order is placed, we have a very short window of time to cancel it or change the delivery address. Please email us at hello@engineeringlab.co with your request
Please note - once your tracking number is received, we are unable to cancel or change the delivery address. Instead, please contact the courier directly
After checking the tracking information, if you see your parcel is significantly late and you require further assistance, please contact us at hello@engineeringlab.co and we will do our best to resolve the issue for you
After checking the tracking information, if you see your parcel is significantly late and you require further assistance, please contact us at hello@engineeringlab.co and we will do our best to resolve the issue for you
If your shipment is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue, which may include launching an investigation with the courier, arranging a replacement, or issuing a refund
If your shipment is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue, which may include launching an investigation with the courier, arranging a replacement, or issuing a refund
Here at Engineering Lab, we are a small, hands-on team. We aim to respond to enquiries as quickly as we can, however it may take up to 1-2 working days for us to get back to you - thanks in advance for your patience
Here at Engineering Lab, we are a small, hands-on team. We aim to respond to enquiries as quickly as we can, however it may take up to 1-2 working days for us to get back to you - thanks in advance for your patience
Warranty & Returns
Yes, that's not a problem as long as the product is still in it's original condition. Shipping back to us is on you and we need a signed and tracked delivery service so that we know it has arrived properly. If you would like to start a return, please reach out to hello@engineeringlab.co
Yes, that's not a problem as long as the product is still in it's original condition. Shipping back to us is on you and we need a signed and tracked delivery service so that we know it has arrived properly. If you would like to start a return, please reach out to hello@engineeringlab.co
Products
Our small team is working on new designs to release throughout the year. Sign up to our newsletter and stay up to date with new releases!
Our small team is working on new designs to release throughout the year. Sign up to our newsletter and stay up to date with new releases!
Manuals and documentation
Below you can find manuals for our product range
EL4P
Setup Videos
Get help setting up your EL4P